Delivery and return
Delivery :
As our bracelets are made to order, it takes us a short time to make them. However, we can guarantee delivery within 24 hours for your order (excluding weekends and public holidays).
It will then be necessary to add the delivery time of the Post Office, which is 48 to 72 hours for France. Delivery costs are free from 50€ of purchase.
When we send your order, we will send you a tracking code that will allow you to follow its delivery in real time. To track your package, go to http://www.csuivi.courrier.laposte.fr/suivi with your tracking or from your customer account.
Regarding delivery times for the rest of the world, we generally deliver in Europe between 2 to 5 days and between 3 to 8 days for the rest of the world.
It will then be necessary to add the delivery time of the Post Office, which is 48 to 72 hours for France. Delivery costs are free from 50€ of purchase.
When we send your order, we will send you a tracking code that will allow you to follow its delivery in real time. To track your package, go to http://www.csuivi.courrier.laposte.fr/suivi with your tracking or from your customer account.
Regarding delivery times for the rest of the world, we generally deliver in Europe between 2 to 5 days and between 3 to 8 days for the rest of the world.
Return and exchange:
Have you received your bracelet but it doesn't suit you?
No problem, you have 30 days from receipt of your order to notify us.
The steps to follow:
– Let us know by email with your contact details and your order number to: contact@patricehills.com
– Return the item in question to us in its original condition as well as a note indicating your order number, your name and the new size you want (we will send you the return address by email).
– Once we have received the item and its condition has been checked, we will proceed to design the new bracelet. Allow approximately 72 hours from receipt of your return to receive the new bracelet.
No problem, you have 30 days from receipt of your order to notify us.
The steps to follow:
– Let us know by email with your contact details and your order number to: contact@patricehills.com
– Return the item in question to us in its original condition as well as a note indicating your order number, your name and the new size you want (we will send you the return address by email).
– Once we have received the item and its condition has been checked, we will proceed to design the new bracelet. Allow approximately 72 hours from receipt of your return to receive the new bracelet.
You have a question ?
For any other questions, do not hesitate to contact us directly by email via contact@patricehills.com
